Privacy Policy
Effective Date: 01st October 2024
Introduction Welcome to www.profacme.com, the official website of ProFac Facility Management (“ProFac,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, share, and protect your information in compliance with the UAE laws, including the UAE Data Protection Law, as well as international standards such as the General Data Protection Regulation (GDPR).
- Information We Collect
When you interact with our website or use our services, we may collect the following types of information:
- Personal Information: Such as your name, contact details (email, phone number), and address, provided when you contact us or send a service request.
- Service Information: Specific details related to the services we provide, including maintenance schedules, cleaning requests, and other facility management details.
- Website Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and interaction data collected through cookies or similar technologies.
- How We Use Your Information
We use your information to:
- Provide, manage, and improve our facility management services, such as MEP maintenance, HVAC maintenance, contracting, cleaning, fit-out, and specialized service supervision and management.
- Respond to your inquiries and communicate relevant updates or notifications regarding our services.
- Enhance our website experience, analyze usage patterns, and perform internal business analysis.
- Comply with legal requirements and ensure the security of our website and services.
- Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- Service Providers: Trusted third-party providers who assist us in delivering our services, subject to strict data protection agreements.
- Legal Compliance: When required by UAE regulatory authorities or in compliance with applicable laws.
- Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of the business transaction.
- Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, access control, and regular security assessments in line with UAE laws and international standards.
- Your Rights and Choices
Depending on applicable law, you may have the right to:
- Access, update, or correct your personal information.
- Request deletion or restriction of your data.
- Withdraw consent to data processing, where processing is based on consent.
- Opt out of receiving non-essential communications.
- To exercise any of these rights, please contact us using the information provided below.
- Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and analyze usage. You can manage your cookie preferences through your browser settings, though some features may be affected if cookies are disabled.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically.
- Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at: ProFac Facility Management, Email: contactus@profacme.com